Terms & Conditions and Claims Processing Requirements:

• The booking must be made either online or by calling the Hotel Directly .
• Affiliate, Association, Group, Corporate, Negotiated, Packages and Wholesale rates are not applicable. Rates part of a travel package, which includes more than hotel accommodations do not qualify.
• In order to receive the lower rate, the guest must have a confirmed reservation from the
  Still Waters Resort with a confirmed Reservation Number
• The competing rate on another web site must be for Still Waters Resort, dates, room type, number of guests, payment requirements and must be publicly viewable and bookable via the Internet at
  the time the claim is reviewed by a Customer Service Specialist. A viewable rate means that the general public can view the rate on the web site. A bookable rate means that the rate is available and can be reserved online.
• If the reservation is made within 48 hours of arrival, the guarantee will not apply.
• The guest does not have to book a room on the competing website. They only need to prove
  the validity of the claim based on the terms of the policy.
• A claim must be received by Still Waters Resort within 48 hours after making the original reservation on
• Still Waters Resort Management has the sole right and discretion to determine the validity of any claim. They will validate that the claim meets all Terms, Conditions, and Claims Processing requirements.
• For a multiple night stay, the total room cost for the stay will be evaluated in determining whether
  the other web site has a lower rate.